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Purpose: Clinicians often experience workflow inefficiencies and cognitive overload when electronic health record (EHR) training fails to reflect real-world practice, contributing to burnout and decreased satisfaction. To address this gap, Children’s Health developed Epic refresh, an innovative, data-driven education program designed to enhance clinician efficiency, satisfaction, and well-being. This initiative bridges the gap between initial Epic onboarding and ongoing clinical application through individualized sessions informed by analytics, transforming raw data into actionable insights that optimize workflows and reduce cognitive burden.
Description: Epic refresh delivers one-on-one, specialty-specific sessions using Epic’s Signal analytics, SmartTools, mobile integration, and the training outcome workbook to identify workflow challenges and target opportunities for improvement. Clinicians self-select topics most relevant to their daily practice, and sessions are offered in-person or virtually using Microsoft Bookings for seamless scheduling.
The program emphasizes 1) personalization: customized to provider workflows; 2) data-informed instruction: analytics guide focus and progress; 3) adaptability: modular toolkits and onboarding resources enable scalability for any electronic health record user, including nursing; and 4) training focuses on SmartPhrases, SmartLinks, and in-basket optimization to improve documentation speed, reduce note bloat, and minimize after-hours work—reflecting informatics best practices.
Evaluation/outcome: As of September 2025, using Epic Signal analytics (including inpatient efficiency data), surveys, and KLAS benchmarking, Epic refresh achieved 63.5% reduced after-hours time by 14.8%, 86.5% decreased documentation time by 10%, 78.8% increased same-day chart closures despite 14.1% more appointments, NPS: 95, satisfaction improved from 9th to 75th percentile, and NEES: +31.5 points.
Beyond these metrics, Epic refresh is highly adaptable and sustainable for all electronic health record user populations, including nursing. Its modular design, standardized toolkits, and integrated onboarding resources enable scalability across inpatient and ambulatory settings. By leveraging Signal’s expanded inpatient metrics, the program supports continuous improvement for diverse clinical roles. This flexibility positions Epic refresh as a replicable, data-driven model that can be tailored to any specialty or discipline, reinforcing its long-term impact on workflow optimization, clinician well-being, and nursing informatics practice.
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