Purpose: The primary purpose of this quality improvement project was to improve the barcode medication administration compliance (BCMA) rate to the benchmark requirement of 95%. The second goal of this project was to gather user feedback regarding the usability of mobile scanning technology to determine if the Rover was a valuable device for BCMA in the ambulatory care infusion clinic.
Background and literature support: Medication errors cause injury to 1.3 million people annually, leading to at least one death per day around the world. In the United States, medication errors cause about 7000 deaths, 700,000 new emergency room visits, and 100,000 admissions. Building safety systems, such as barcode medication administration (BCMA), and maintaining 95% compliance can reduce medication errors by 80-93%. A multifaceted approach that integrates various technologies to facilitate BCMA could offer a sustainable solution to improve compliance. The ambulatory care infusion clinic is a fast-paced, space-limited unit where patients receive high-risk medications, including chemotherapy. The BCMA compliance rate has been 88.7% over the two years.
Methods and intervention: The EHR mobile device Rover was implemented in the ambulatory care infusion clinic to facilitate BCMA, in addition to the existing workstations on wheels (WOW), using the plan-do-study-act (PDSA) quality improvement model. The project used lean principles by repurposing underutilized mobile devices from the inpatient units. The usability of the Rover was evaluated through an end user survey using the system usability scale (SUS).
Analysis and results: The pre-intervention and post-intervention BCMA compliance rates were analyzed for statistical significance using the Mann-Whitney U test. The project intervention (Rover implementation) resulted in a statistically significant improvement in BCMA compliance rate from 91% to 98.5%, exceeding the goal of 95% (mean 98.50, SD = 1.12, 95% CI = 98.11, 98.83). The SUS survey results were analyzed in accordance with the developers' recommendations. The survey (N=17) results indicated good to excellent usability for Rover, with a SUS score of 77.8 out of 100. The end user interest in co-existing applications on mobile devices, such as an interpreter app, electronic consent, and a drug library, revealed nurses' interest in multifunctional technology for care delivery.
Conclusion: The project results aligned with the literature, indicating that integrating mobile devices into BCMA technology enhances compliance and user satisfaction. Based on the project's results, the infusion clinic continued to use Rover. The recommended next step is to generalize the findings to other infusion clinics within the healthcare system and to select multifunctional devices while adopting technology related to patient care.
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