Nell Buhlman is Senior Vice President of Clinical and Analytic Services at Press Ganey Associates, the leading provider of patient experience of care measurement and nursing quality measures to the health care industry. She runs the company’s clinical products business unit, which comprises tools that enable clients to measure, assess, and improve quality of care. Her 25 years of industry experience includes provider accountability reporting, health care business strategy, and payment reform. Nell frequently lectures to industry audiences on topics including differentiating practices of top-performing hospitals, the impact of nursing on patient experience, and strategies for success under reform.