Dr. Airica Steed currently serves as the Enterprise Chief Experience Officer (CXO) and Clinical Assistant Professor at the University of Illinois Hospital and Health Sciences System based in Chicago, Illinois. She is charged with spearheading an enterprise-wide cultural transformation effort to elevate the organizational experience for patients, families, physicians, and employees and leading large-scale strategy initiatives across the health system using lean management and other process improvement tactics. Additionally, Dr. Steed holds a faculty appointment in the UIC School of Public Health Division of Health Policy & Administration. Prior to joining University of Illinois, Dr. Steed served as the Vice President of Professional Services & Operations Excellence for Advocate Healthcare.
Dr. Steed has published book chapters and peer reviewed articles and has been an active speaker at conferences in the industry at a regional, national, and international level. She has served several terms on the Board of Examiners for the Malcolm Baldrige National Quality Award. Dr. Steed has attained a BSN in nursing from Rush University, an MBA from Governors State University with a specialized certificate in leadership and organizational development, and a doctorate in ethical leadership from Olivet Nazarene University, in addition to numerous credentials and certifications, including a master black belt in Lean Six Sigma.