Between Process and Outcomes: Starting With Analysis

Contact hours available until 9/30/2015.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
The authors, editor, planning committee, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Non-Endorsement of Products:
Accreditation status does not imply endorsement by the provider or ANCC of any commercial product.

Accreditation Statement:
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Licensees in the state of CA must retain this certificate for four years after the CNE activity is completed.

This article was reviewed and formatted for contact hour credit by Rosemarie Marmion, MSN, RN-BC, NE-BC, Director of Education Services for Anthony J. Jannetti, Inc.

Objectives:

• Discuss human performance and gaps in job expectations and responsibilities.
• Describe the process of a gap analysis.
• Identify the methods used in a root cause analysis.
• Explain the purpose of a job or task analysis.