Karen Camacho is manager of product escalation at PointClickCare. She is board-certified in informatics nursing and holds an MBA degree with informatics concentration from Southern New Hampshire University. A former critical care nurse, she has worked in acute and post-acute care settings on both vendor and provider sides managing software implementation, IT infrastructure, and product management. She has worked in informatics for over 20 years and has been a nurse for 27 years. and has been webmaster for the ANIA Great Lakes chapter for the past year.