Carol Bishop-Castro MBA, CSA
Manager, Informatics Education, Stanford Health Care
Carol Bishop-Castro is a senior knowledge management leader at Stanford Health Care, with over 18 years of experience designing and leading enterprise-wide KM systems across healthcare, technology, and service industries. A certified expert in KCS, ITIL 4, Strategic Foresight, and ServiceNow, she specializes in aligning knowledge strategy with digital transformation, self-service, and AI readiness. At SHC, Carol leads KCS implementation, content governance, and continuous improvement to optimize clinical and operational workflows. She was named Taxonomy Practitioner of the Year (2025) for her innovative approach to structuring enterprise knowledge and is passionate about making knowledge accessible, actionable, and system-aware to empower teams and improve care delivery.